Mentioned below are 5 most critical challenges associated with the migration of a communication service provider’s telecom solution that is billing.
Complexity of information: Long legacy that is existing usually undergo a lot of changes which makes the data and system as a whole too complex. The billing is made by these changes data too heterogeneous to be successfully migrated through normal migration tools and technologies. Some customization will be required in the migration tool to successfully achieve the desired results.
Data Interpretation: Legacy systems lack the existence of a product hierarchy. Further, the data resides in multiple systems therefore it becomes very difficult to get a 360 degree view of a customer. If the new system does not allow certain things and the previous one did then there will be issues after migration.
Customer Experience: As the data being migrated is highly complex and historical in nature therefore there are many issues in implementing migration on the telecom billing software. Maintaining the same level of customer satisfaction is a real challenge after migration as people are always against changes. They get comfortable in doing things in a particular way and any changes in it might not be taken nicely.
Degree Of Required Customization: High level of customization is needed in migration of telecom billing systems due to the complex nature of data. Then it could be a problem if the required customization gets too heavy or complex.
Challenges Associated With Migration of Telecom Billing System Synchronization: one of the primary issues that is faced by communication service providers while system migration is the nagging problem of data synchronization in new system. The process that is whole required to be carried away very efficiently to avoid any data synchronization issues.
The Downtime Of System: The telecom billing solutions are kept down through the migration procedure. If the downtime is too long then it could lead to delays in rating and bill generation processes which will directly affect the productivity of the business.
Migration of your telecom billing system is a very step that is big must be very carefully carried out. Make sure that you are partnering with the right service provider for the requirements as a telecom billing software is a critical part of your business which must be handled with maximum preciseness.